If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. We will do everything we can to meet any must-have date, but we cannot guarantee it. If you do not advise us about a due date until after your order has been placed through our system, we may not be able to accommodate your request. Any circumstances out of Minuteman Press’ control (ie: weather delays, shipping errors by the supplier, paper supply, etc.) may also require more time and are not factored into the initial turnaround time estimate.
Our current turnaround time is 4-8 business days average, for most printing orders. There are some printing jobs that take up to 15-18 business days. For promotional items and apparel the average turnaround is 15-21 business days, depending on the time of year. Complex orders/add-ons may increase turnaround. Delay in approval of mockups could also result in production delays. The turnaround time on your order with Minuteman Press starts when we have all information required to complete your order (all artwork, sizes, all shipping info, etc.) AND your proofs have been approved. Delay in receipt of ANY of this info could result in production delays.
Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. Customers may be responsible for any expedited shipping charges associated with the order.
Minuteman Press inspects most artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files. Please take a few moments and carefully inspect and proofread your files carefully before submitting them to us.
Minuteman Press is committed to our customers' satisfaction, and we continually strive to provide quality printing. We do everything possible to ensure the highest printing quality, accurate color reproduction, precise cutting and on-time delivery. However, there are certain circumstances or issues that are beyond our control and are not covered by our guarantee. Here is a list of things that can go wrong and we are not be responsible for:
• Typos on customer-submitted art. This includes spelling, punctuation, or grammatical errors that were made by the customer.
• Design errors that have been submitted in a customer's artwork file.
• Mistakes that occur when the file layout has incorrect information about custom services like folding, three-hole drilling, scoring, or die-cutting.
• Color selection errors, design errors, or inferior-quality resolution files that have been submitted by the customer.
It is the customers responsibility to read the quote carefully. After a quote is approved, and the order is placed and produced, the customer is responsible for full payment based on the specifications of the quote they approved.
We are happy to print a proof for you. All digital printed proofs will be $10 each.
If you approve your proof and the product is produced, as in the proof, you will be responsible for full payment.
Apparel cancellations made after an order has been placed (your apparel is ordered from our distributor when you approve your quote UNLESS otherwise specified) will be subject to a 15% restocking fee plus shipping and any additional fees required to cover services already rendered.
We require full payment for all first-time customers prior to production.
For existing customers, we require a 50% deposit and payment upon picking up your order for all apparel and promotional product orders.
All mailings must be paid in full prior to production.
However, there are exceptions for customers that have an account and/or a credit card on file.
Minuteman Press is required to collect state sales tax on all orders shipped to any state(s) where there is sales tax. If your organization has a sales tax exemption, it is your responsibility to provide us with that at the time of your order.